Last updated: June 2026

1. Introduction

China Unpacked provides consultancy and advisory services relating to sourcing products from China, suppliers, manufacturing, importing, and doing business with China.

By booking a consultation or using this website, you agree to these Terms & Conditions.

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2. Consultancy Services

All consultations are conducted personally by Toby.

Advice is based on experience, information provided by the client, and circumstances at the time of the consultation.

All advice and recommendations are provided in good faith.

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3. No Guarantee of Results

China Unpacked does not guarantee:

• Business success
• Profitability
• Product success
• Supplier performance
• Manufacturing outcomes
• Commercial results

All business decisions remain the responsibility of the client.

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4. Payment

Payment must be received before a consultation takes place.

Prices may change at any time without notice.

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5. Cancellations and Refunds

Clients may cancel a booked consultation and receive a refund if notice is provided at least 24 hours before the scheduled consultation.

Refunds may be reduced by any non-refundable payment processing fees charged by payment providers.

Cancellations made less than 24 hours before the consultation may not be eligible for a refund.

No refunds are available once the consultation has taken place.

No refunds are available after any personalised action plan, report, PDF, supplier introductions, factory contacts, or consultation deliverables have been provided.

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6. Intellectual Property

Any action plans, PDFs, reports, recommendations, templates, supplier information, or other materials provided by China Unpacked remain the intellectual property of China Unpacked.

These materials are provided for the client’s personal or business use only and may not be resold, redistributed, copied, published, or shared without permission.

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7. Limitation of Liability

China Unpacked shall not be liable for any loss, damage, business interruption, loss of profits, supplier issues, manufacturing issues, product issues, or commercial decisions arising from the use of information provided during consultations.

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8. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

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9. Contact Information

For any questions regarding these Terms & Conditions, please contact: unpackedguide@gmail.com